Ouija Clouds + Pink Ribbon Twitch Panels - Profile Banners / Info Panels

Frequently Asked Questions

I’m not using these anymore / changed my mind. Can I give them to a friend or resell them?

No, the files may not be transferred. Please be sure to review the item images and description thoroughly before purchase, as licenses are for one user per transaction. I want you to be thrilled with your items, so please send me a message if I can do anything to make your experience better!

I am changing my username. Can I update my license?

Yes. Please just get in touch with me through the same account you used to purchase and let me know your old and new name so I can verify that the change took place and update the record!

I only want a certain part of this set. Can I use that part and give my friend the files I don’t use?

No, each separate user must have their own license. The reason I include so many files is to let you make exactly what you want, unique to how another customer might use it, at a really great price. Still, if there's something you really want separately, please send me a message. In fair cases, I may be able to create a new listing just for you!

Can you make something custom for me?

Thank you so much, but I'm not available for commissions. I take shop suggestions for ideas you would like to see in the future. (Please understand a suggestion is not a contract, and implies no guarantee or time table. There's no need to pay!)

I do my best to make all the art and animations you see myself, at the best quality I can provide, and I just have more projects than time!

"I saw you don't do customs, but thought I would ask anyway"

I truly appreciate you! It's difficult to make time for this. If you still want to ask, please consider an adult head of household's salary needs, then make a fair offer accordingly. I hope you understand why this is necessary!

Can I add my own text to the overlays?

You can use OBS or your streaming app's text editor to layer text on top of any part of this. You can also use a graphics program to save text or logos and layer those on top. Most of my overlay sets are layered so you don't have to use the included text.

I'm having trouble opening the files / getting them to work.

Please ensure you are using a good program to unzip the archive file. My customers have told me that 7-Zip works, but Winrar has sometimes corrupted the files. I use Mac OSX, so if you do too, you should pretty much just need to double-click the zip folder to unzip it!

Other notes on the files:

- A webm is a video file, not an image. You will need to use the correct video setting in your stream software to load it. For example, if you use OBS Studio (obsproject.com), add it as a "media source" rather than as an "image". (**Please read your stream app's manual.**)

- A png file is not something you can turn into a jpg and expect the same results. It wouldn't have a transparent background anymore, and it would have jpeg artifacts.

How do I enter my username to get a license?

Please input your profile name or the URL to where you stream when purchasing so I can add you to the list of profiles that have a license! Your license is valid for one content creator per purchase, so if you use the same streaming "identity" on both Twitch and Youtube, for example, that's perfectly fine! However, unlicensed users can be subject to a DMCA Takedown and/or other applicable actions or reports on their streaming accounts. This is simply to avoid theft of my work, especially resale as someone attempted this before. I'm a solo artist, so I can't thank you enough for your support, and I appreciate your kind consideration and understanding of these terms!

Can I buy this for someone else?

Of course! You can buy an Etsy gift card and then have them use it for the item in my Etsy shop, or you can enter their name instead of yours in the personalization, but only they can use it.

STREAMLABS doesn't work / won't upload something! What is a WEBM?

I CAN'T provide customer service for third-party apps. Small artists aren't big corporations. Here are common Streamlabs issues:

- Upload alert files to their website, not their app
- It is supposed to be a webm, don't convert it
- Click "Save Settings" and wait a few moments
- Upload using Chrome not Safari
- There is no .overlay file needed :)
- If it gives you a "!" error it's because they updated their alert box and broke it again. Please go to the bottom of the page and find "Open Alert Variations" and delete whatever is in it. Then you can upload normally!
- Anything new? Please contact their support! Please don't punish artists for big corporations' mistakes!

Streamlabs support: https://support.streamlabs.com/hc/en-us/requests/new

What software should I use to stream?

"Vanilla" OBS with StreamElements is what I use!

- OBS: https://obsproject.com/
- StreamElements: https://streamelements.com/

Streamlabs OBS is also popular, but uses up a lot of system resources and can be confusing. (It is a for-profit re-skin of the free OBS above)

- SLOBS: https://streamlabs.com/goprime?promo=cupofstardust-56d2-10

(My referral code in case you decide to buy their Prime! Since I troubleshoot their product whenever Streamlabs changes something in their system I might as well drop an affiliate link, lol)